Cookie Policy

Information about cookies

Cookies are small text files that are stored on your computer by the web pages you visit. They are commonly used on the internet to make web pages work, or to work more efficiently, as well as to provide information to site owners. The use of cookies is nowadays a standard in most web pages. If you are not comfortable with the use of cookies, you can manage and control them, allowing or blocking them from your browser as well as delete them and revoke their consent, deleting them from the ‘browser history’ (cache) when leaving the website or in any other moment.

To learn more about the configuration of cookies, see the browser help you use. Here are the most popular browsers currently:

Mozilla Firefox: https://support.mozilla.org/es/kb/cookies-informacion-que-los-sitios-web-guardan-en-
Google Chrome: https://support.google.com/chrome/answer/95647
Explorer: http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9
Opera: http://help.opera.com/Linux/10.60/es-ES/cookies.html
Safari: http://support.apple.com/kb/ph17191

You must be aware that the non-acceptance of cookies may prevent the total or partial use of the service.

Types of cookies

‘Session cookies’ are cookies that remain on your computer only during your browsing session, therefore they are deleted when you close the browser.
‘Persistent cookies’ are cookies that remain on your computer even after your session (unless they are deleted by you).
‘Performance cookies’ are cookies that record usage information on the website, as well as visited pages and error messages; not to register personally identifiable information and the information collected is added anonymously. These cookies are used to improve the functioning of a web page.
‘Functional cookies’ are cookies that allow the website to remember choices

Use of cookies

The following table explains the way in which we use cookies on this site (Sample).

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TYPE	NAME	GOAL	DURATION
Our own persistent	__cfduid	The cookie ‘__cfduid’ is established by the CloudFlare service to identify trusted web traffic. It does not correspond to any user id in the web application, nor does it save any personally identifiable information. https://support.cloudflare.com/hc/en-us/articles/200170156-What-does-the-CloudFlare-cfduid-cookie-do-	5 años
Our own persistent	_ga	It is used to distinguish users	2 años
Third party, persistent	_gat	It is used to limit the percentage of requests. If you have implemented Google Analytics, by using Google Tag Manager	1 min
Our own technical	PHPSESSID	This cookie only contains a reference to a session stored on our server and is necessary for the website to work properly. No information is stored on the user’s device and this cookie can only be used by our website.	Hasta que el usuario cierra el explorador
Our own technical	pll_language	Necessary to show you the content of the web in your language.	1 año
Third party	__hssc	Cookies to control the sessions. This is used to determine if we should increase the session number and time stamps in the __hstc cookie. Contains: the domain, the count of visits (increases each visit to the page in a session), as well as time of beginning of session	30 min
Third party	__hssrc	Each time HubSpot changes the session cookie, this cookie is also configured. We simply set it to the value “1” and use it to determine if the user has restarted his browser. If this cookie does not exist when we manage cookies, we assume it is a new session.	Hasta que el usuario cierra el explorador
Third party	__hstc	The main cookie to monitor visitors. Contains: the domain, utk (see below), start date and time (first visit), last date and time (last visit), date and time current visit (this visit) and session number (increments for each subsequent session)	2 años
Third party	hubspotutk	This cookie is used to control the identity of a visitor. This cookie is passed to HubSpot when the request is sent and is used when the duplicate contacts are deleted.	10 años
Third party	intercom-id-xxxxxxx; intercom-lou-xxxxxxx; intercom-session-xxxxxx	Intercom allows us to offer our users a live chat with our technicians and commercials both on our website and within the application. This cookie will try to remind the user to start a conversation with us so that we can continue talking even if you browse through the different pages of our website.	Hasta que el usuario cierra el explorador
Third party	mp_mixpanel__c	Cookie that stores information about the use and traffic of the application. You can deny such access here	n/a
Third party	NPS_xxxxxxx_last_seen	It is used to show you satisfaction surveys and know your opinion about the improvements we implemented in our application.	n/a
Technical, Local Storage	SL_C_23361dd035530_KEY	Data storage of the Sinnaps project management application.	2 años
Technical, Local Storage	SL_C_23361dd035530_SID	Data storage of the Sinnaps project management application.	2 años
Technical, Local Storage	SL_C_23361dd035530_VID	Data storage of the Sinnaps project management application.	2 años

Cookie Name:	Duration	Purpose	TYPE
wp-settings-{user_id}	1 year	Customization cookie. Used to persist a user’s wp-admin configuration. The ID is the user’s ID. This is used to customize the view of admin interface, and possibly also the main site interface.	WordPress cookies logged in users only
wp-settings-time-{user}	1 year	Time at which wp-settings-{user} was set	WordPress cookies logged in users only
wordpress_test_cookie	Session	Test if cookie can be set. WordPress also sets wordpress_test_cookie cookie to check if the cookies are enabled on the browser to provide appropriate user experience to the users. This cookie is used on the front-end, even if you are not logged in.	WordPress cookies
wordpress_sec			WordPress cookies logged in users only
wordpress_logged_in_{hash}	Session	WordPress sets the after login wordpress_logged_in_{hash} cookie, which indicates when you’re logged in, and who you are, for most interface use.	WordPress cookies logged in users only
PHPSESSID	Session	This cookie only contains a reference to a session stored on our server and is necessary for the website to work properly. No information is stored on the user’s device and this cookie can only be used by our website.	Technical cookie
_ga	1 year	It is used to distinguish users	first-party cookie
_ca_chat	2 years	Allows to store information about the user, his preferences for future visits, site traffic and site interactions in order to offer better site experiences and tools in the future.	third party
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.	Necessary
cookielawinfo-checkbox-necessary cookielawinfo-checkbox-performance cookielawinfo-checkbox-analytics cookielawinfo-checkbox-others cookielawinfo-checkbox-performance	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the following category: “Functional, Analytics, performance, necessary, other”.	Necessary